Shipping FAQ

Do you ship worldwide?
We would love to! However, since we are committed in only providing best service in the most effective manner, please note that unfortunately we do not ship orders (not limited to) to China, India, Iraq, Philippines, Pakistan, Palestine, Thailand, Africa at the moment. We do not take your trust in us for granted and wanted to ensure ALL orders are delivered properly, putting only smiles on all our customers as well as build a relationship and being a part of your amazing family's journey!

How long is the processing time?
For most items, the processing time is 1-5 business days. Due to high demand, we carefully communicate the order immediately to our team and warehouses for check, rechecks and shipping preparation as we are very strict on quality control.

How long till I receive my order?
Shipping time may differ by location this is due to the location of our multiple warehouses in Europe, Asia, and Australia, please note that shipping times may generally vary from 2-5 weeks after the order is processed mentioned above. We assure you that the quality products that we have is well worth the wait and that you will love them! Please also note that we offer FREE SHIPPING on ALL products with available tracking (for most countries) to help ensure proper delivery. We take our brand reputation and most importantly, great customer’s satisfaction really seriously and wanted to go above and beyond to ensure you are happy shopping with us.

We maintain a very stringent quality control and strict standard of procedures including ensuring constant communication by the hour with our warehouse fulfillment and logistics team. This is done to ensure your order is again checked, rechecked, carefully prepared and shipped accordingly. Being a part of your amazing family journey is a wonderful privilege that we do not take for granted and your enjoyable shopping experience with us is our #1 priority.

Will my items be sent in one package?
We are committed to shipping the items as fast as we can from our various warehouses and thus, items in the same purchase will sometimes be sent in separate packages to optimize processing and thus shipment. This is done so you can enjoy our products in the most timely manner possible!

What about customs fees?
Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Unfortunately, please note that buyers bear all responsibility for the customs' charges and taxes. Please also note that we are not responsible for delays caused by the customs department in your country as the custom rules for countries differ and unfortunately beyond our control. For further details of charges, please contact your local customs office

Do you provide tracking information?
Yes! you will receive an email once your order ships that contains your tracking information For some shipping companies, it may take them 2-7 business days for the tracking information to integrated in the system. Please note that there is sometimes a delay in the shipping companies in updating the tracking. With that being said, if your order was placed more than 5 business days ago and there is still no information on your tracking information, please do let us know at support@jamesonbabyco.com

How about returns policy?
We generally only do returns on the very rare occasion of defective, damaged products upon arrival (not due to customers' mishandling) or the unlikely event of wrongfully sent item and would require verification by our support team as noted in the Return Policy page. For more detail information on our return policy please go to our Return Policy we are committed to assisting you in the best possible way to ensure great experience with Jameson Baby Co.

Is my personal information secure?
Yes! At Jameson Baby Co., we take your privacy very seriously. For more info please read our Privacy Policy. We use high-level SSL (Secure Sockets Laye) encryption technology which is the most advanced security measure currently available for online transactions. Jameson Baby Co. does not store your personal credit card information on our servers.

How to contact us?
Should you have any further questions that you may have please feel free to contact us at support@jamesonbabyco.com

Sooooo glad we bought this. Safe and convenient, buying more for another bedroom.

Finally! We bought 3 sides of the fences and YAY! no longer have to worry and now i can safely leave the baby on the bed and do my own business! (except when he held me hostage on the bed and cries like a madman when I try to escape lolll) The bed fences is REALLY convenient that it can be lowered down like a vertical rolling door. Very practical indeed. There is a bit of a rustle noise on the sides when lowering and raising the bar but it is minor and my son is sound asleep even as I lower the fence. hes jumping around excited while holding shaking the fence, but it is quite sturdy and no problem at all since it is installed properly and bolted on the frame too. I recommend a combination of at least 2 fences or 3 for an even more sturdy setup. Definitely Recommended and will buy another set for his future bedroom. Helpful and excellent customer service by the Jameson baby rep named Lisa as well. Keep up the good work!

Very satisfied. The best thing we ever bought for our kids, to keep them safe

My sister bought 3 sets too and she kept raving about it too lol. Having a 2 year old and an 5 month old, this certainly makes my MOM life sooooooo much easier! Sigh, I definitely regret not buying this much earlier. Should've bought them before the kids were born. Easily assembled, sturdy and very secure. I now have all the time I need to do mommy stuffs and need not check on them every minute!! Being able to sleep with my kids on the same bed safely is just about the best thing that I can ask for. I would recommend this to anyone for sure. I previously have bought several items from this store and they never disappoint. Excellent products and services. Thanks Jameson!

very recommended no hassle in n out. no more worrying about my daughter falling head first

Quick to arrive and rather quickly assembled. I like everything. There are instructions with pictures and most importantly the fences are superb that my daughter is now safe from falling head first. Wished we have bought this earlier. My husband and I think it is absolutely worth every penny. I mean cribs are more expensive and it is small. With this I can spend so much more time playing with my little girl. Hubby absolutely loves that he can sleep and play on the same bed safely with her. That is just priceless

A lifesaver, can finally damn sleep. we highly recommend it

Not gonna lie, my son fell already once before we bought this and thankfully didn't hit his head and only the left shoulder. But we have to rush him to the doctor because he kept crying nonstop for an hour. Though not severe and he ended up with a pretty bad bruise but the doctor warned us to be more careful as a hit on the head for a 4 month old can be really2 bad.. So yeah I instantly searched and bought this. I already bought the diaper bag from Jameson before for my wife and loved the quality and thoughtfulness of their customer rep. The fences are no different and for sure great products and a lifesaver for us really. We should have bought this long ago before my 1st son is even born. This is about the best thing a new parent can have in our opinion. We highly recommend it.

Strong and safe. Must have for parents with a 6 months old "ROLLING" champion haha

The sides are just excellent. Now my son is a champion I repeat CHAMPION ROLLER, if there is an olympic for rolling he would absolutely win gold medal.... LOLThe sides are strong, my child definitely will not fall off the bed now. I regret that i did not order earlier.

We let our customers speak for themselves