JUNE 2020: FREE SHIPPING ON ALL ORDERS - Due to the unfortunate Covid-19 situation, please note that there may be some extended delay in delivery

RETURNS
Please note that If you are not happy with your purchase and wish to return an item, please contact us within 14 days of the delivered date as any item that is returned more than 30 days after delivery is not eligible for any return. Please provide your order number as well as the reason for your return. Our support team will review the return request, send further instructions if the return is approved or not. Please note that we generally only allow refunds or exchanges (after verified for approval) for specifically items that are either defective or damaged upon arrival (not caused by customer's use or mishandling).

Please note that only items purchased directly from Jamesonbabyco.com will be accepted for review. Returns made without receipt may be refused. Returned items must be in its original packaging, including any accessories, manuals and documentation.

Returned items must also be unused, in the same condition that we sent it to you. Please note stains, folded cards, broken seals / plastic foiling, or any damaged condition due to customer’s use or mishandling will not be accepted. Please note Jameson Baby Co. reserves the right to deny any return.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded, unless they are verified by our staff to be damaged or defective.

Incorrect orders placed
Please take care to choose the correct item (color, model, quantity, etc.) as incorrect order will render the case ineligible for any returns

Similarly, please ensure that you provide us with the accurate shipping address as we do not take responsibility in product not delivered correctly as a result of inaccurate shipping address. Please also note that you may not be able to change your orders once it has been placed as our system and teams would have processed the order. Nevertheless, should such event occurred do still contact us at support@jamesonbabyco.com immediately so that we may inform them to see if change is still possible. Jameson Baby Co. reserves the right to deny any return.

Please note that you will be responsible for the amount of your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. Jameson Baby Co. cannot guarantee that we will receive your returned item. If you have any questions at all please contact customer service and we will be happy to help. We are confident that you will absolutely love your Jameson Baby Co. order, but if you are unsatisfied, please let us know at support@jamesonbabyco.com and we can address your concerns.

Return on Damaged or Defective Products
We are very strict and have implemented various standard of procedures with our warehouse, quality control and logistic teams to ensure proper delivery. Each item is processed, checked and rechecked carefully prior to shipment as we take our reputation and most importantly, customers’ trust on us very seriously and are committed to providing the best service and experience we possibly can. Nevertheless, should any of these unlikely unfortunate events below do occur:

  • Your item is defective or damaged upon arrival
  • You receive a different item that is not as specified in the product details and invoice

Please contact us immediately at support@jamesonbabyco.com within 14 days of delivered date with the following information (Please note that any item that is returned more than 30 days after delivery is not eligible for return):

  • Order number
  • Receipts of purchased products from
  • Video or photo of the faulty product (if applicable)
  • Complete delivery address
  • Contact telephone number
Once the information stated above has been received, we will process it for an immediate review and verification. Once the information is verified to be correct by our staff, we will take full responsibility and offer a full refund or a replacement item shipped to your door free of charge.

Processing returns generally may take up to 14 business days (but may take longer depending on your credit card or payment company) from the day we receive your return. We will email you to confirm once your return has been processed.

We will do everything to ensure you have a great shopping experience with us, you are now a part of Jameson Baby Co.'s family and we want to ensure you are satisftied with us. Should you have any other questions or concerns please contact us at support@jamesonbabyco.com and we will do our absolute best to resolve any issues you may have. 

★ Reviews

We let our customers speak for themselves

347 reviews
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Sooooo glad we bought this. Safe and convenient, buying more for another bedroom.

Finally! We bought 3 sides of the fences and YAY! no longer have to worry and now i can safely leave the baby on the bed and do my own business! (except when he held me hostage on the bed and cries like a madman when I try to escape lolll) The bed fences is REALLY convenient that it can be lowered down like a vertical rolling door. Very practical indeed. There is a bit of a rustle noise on the sides when lowering and raising the bar but it is minor and my son is sound asleep even as I lower the fence. hes jumping around excited while holding shaking the fence, but it is quite sturdy and no problem at all since it is installed properly and bolted on the frame too. I recommend a combination of at least 2 fences or 3 for an even more sturdy setup. Definitely Recommended and will buy another set for his future bedroom. Helpful and excellent customer service by the Jameson baby rep named Lisa as well. Keep up the good work!

Very satisfied. The best thing we ever bought for our kids, to keep them safe

My sister bought 3 sets too and she kept raving about it too lol. Having a 2 year old and an 5 month old, this certainly makes my MOM life sooooooo much easier! Sigh, I definitely regret not buying this much earlier. Should've bought them before the kids were born. Easily assembled, sturdy and very secure. I now have all the time I need to do mommy stuffs and need not check on them every minute!! Being able to sleep with my kids on the same bed safely is just about the best thing that I can ask for. I would recommend this to anyone for sure. I previously have bought several items from this store and they never disappoint. Excellent products and services. Thanks Jameson!

very recommended no hassle in n out. no more worrying about my daughter falling head first

Quick to arrive and rather quickly assembled. I like everything. There are instructions with pictures and most importantly the fences are superb that my daughter is now safe from falling head first. Wished we have bought this earlier. My husband and I think it is absolutely worth every penny. I mean cribs are more expensive and it is small. With this I can spend so much more time playing with my little girl. Hubby absolutely loves that he can sleep and play on the same bed safely with her. That is just priceless

A lifesaver, can finally damn sleep. we highly recommend it

Not gonna lie, my son fell already once before we bought this and thankfully didn't hit his head and only the left shoulder. But we have to rush him to the doctor because he kept crying nonstop for an hour. Though not severe and he ended up with a pretty bad bruise but the doctor warned us to be more careful as a hit on the head for a 4 month old can be really2 bad.. So yeah I instantly searched and bought this. I already bought the diaper bag from Jameson before for my wife and loved the quality and thoughtfulness of their customer rep. The fences are no different and for sure great products and a lifesaver for us really. We should have bought this long ago before my 1st son is even born. This is about the best thing a new parent can have in our opinion. We highly recommend it.

Strong and safe. Must have for parents with a 6 months old "ROLLING" champion haha

The sides are just excellent. Now my son is a champion I repeat CHAMPION ROLLER, if there is an olympic for rolling he would absolutely win gold medal.... LOLThe sides are strong, my child definitely will not fall off the bed now. I regret that i did not order earlier.